Cancelar suscripción y reembolsar el cargo reciente

# INV-46356510371-1717927413 AMOUN.

Nosotros no queremos renovar ninguna suscripción, como les habíamos informado telefónicamente. Hagan el favor de devolver el recibo girado, ya que no hay ninguna conformidad de renovación por nuestra parte.

Hi santacolomafutsal,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, please note that it is stated in our Terms of Use that Jotform subscription will automatically renew unless you cancel. We can go ahead and cancel your subscription and refund the recent charge, but I can see that you have used 1 GB of Upload Space. Once we refund the recent payment, your account will be immediately downgraded to the Starter plan. The Starter plan has a limit of 100 MB, this means you can no longer some of your submissions. You may want to download your submissions and save them in your local drive.

But, if you wish us to proceed with the cancellation and refund without downloading your submissions, please let us know by replying to this ticket.

Once we hear back from you, we'll be able to help you with this.

Si, solicitamos el reembolso del importe cobrado
El mié, 12 jun 2024 15:49, Jotform <noreply> escribió:
</noreply>...

Hi santacolomafutsal,

About your request, I have canceled and refunded your Bronze subscription. Please allow up to 5 to 7 business days for it to reflect in your respective account.

Reach out to us if you need any more help.