How to get notified when someone filled out the form?

  • CominDentalClinic
    Fecha de consulta 8 de junio de 2024, 10:21

    Buenas tardes:

    Agradecería si pudieran indicarme en dónde tengo que ingresar el correo al que quiero recibir la información del formulario.


    Muchas gracias.

  • Israel Jotform Support
    Fecha de respuesta 8 de junio de 2024, 12:27

    Hello CominDentalClinic,

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.w

    If you want to receive a notification upon submission, you can set up an email notification. Let me show you how:

    1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
    2. Click Emails on the left, then click on the Add email.
    3. Next, select Notification Email.
    4. Click on the Recipients tab and enter your email address in the Recipient Email field. Then, click on Save.

    How to get notified when someone filled out the form? Image 1 Screenshot 20

    Now, you'll get a Notification Email every time a user fills out your form.

    Give it a try and let us know if you need any help.

  • Jose Antonio
    Fecha de respuesta 9 de junio de 2024, 11:56

    Buenas tardes Israel,

    Hemos seguido sus indicaciones y seguimos sin recibir el formulario, ya que el correo que recibe el formulario es el correo que uno ingresa en el formulario, y no ¿Podrían ayudarnos?

    Gracias

  • Silvano Jotform Support
    Fecha de respuesta 9 de junio de 2024, 14:21

    Hi CominDentalClinic,

    When setting up Notification email, by default it will be sent to the email address associated to your Jotform Account or to the email added as Notification Email recipient. I cloned and tested one of your forms and I was able to receive the notification email. Here's a screenshot of my result:

    How to get notified when someone filled out the form? Image 1 Screenshot 20

    As a precaution, I have cleared your forms cache to refresh your forms. This normally fixes temporary issues. Can you try again and see how it goes? If you ran into the same issue, can you share to us the link to your form so we can further check on it?

    Give it a try and let us know how it goes.