Cancelación: Looking to cancel after 30 days

Hola debido a que el personal que tenemos actualmente no se familiariza mucho con los formularios en línea vamos a dejar de usarlos. habría la forma de que se nos reembolsara lo que queda de vigencia del plan plata que contratamos?

Hi marketingdigitalsiemprenlinea,

Thank you for reaching out to Jotform Support. I am currently using a translation to provide assistance, but if you want to get assistance in Spanish language, we can forward your request to our Spanish Support Team, but please note that it may take longer to receive a response.

Please note that we have a refund window of 30 days. It will not be possible to refund the charges as the payment was made on February 27, 2024(More than 3 months ago). I have also checked your account logs and could not find any attempt or failed attempt to cancel the subscription within 30 days of purchase.

Let us know if there’s anything else we can help you with.