Jotform no está disponible actualmente

Hemos estado recibiendo este mensaje cada vez que rellenamos un formulario, esto ocurre siempre, para mi no tiene sentido porque no siempre tenemos carga excesiva, y no siempre tenemos problemas de conexión.

Puede ayudarme? como podemos solucionar?

La falla también ocasiona el envío de múltiples correos

Hi Urdaneta_Melissa,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I understand the issue, but I’ll need a bit of time to work out a solution. I’ll get back to you shortly.

Thanks for your patience and understanding. We appreciate it.

Hi Urdaneta_Melissa,

Thanks for your patience. Upon reviewing your form, I noticed that it contains 1000 fields and 190 conditions, which will increase the loading time of the form. The larger the form and the number of added fields and script functions for conditional logic, the more likely that it slows down and cause the form to fail. To avoid this, I recommend dividing your form into smaller sections. A well-designed, shorter, dynamic, and user-friendly form is still the most effective way to improve its performance and reduce its loading time. I tested the form, it did load, but it took some time due to the extensive content of your form. You can clone the form and then split it, after that you can add a link for the divided form on the Thank You page, that will redirect people to the other form once the first form is submitted. Let me show you how to set that up:

• In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
• In the menu that opens on the left side of the page, click on Thank You Page.
• Now, select Redirect to External Link and paste in the URL for the second form. That's it, you're done.

Keep us updated and let us know if you need any more help.