Como puedo migrar un form de una cuenta a otra?

  • info30_info358
    Fecha de consulta 6 de junio de 2024, 16:49

    Buenas tardes. Hice un form en mi cuenta. Realmente al compartirla con otra persona no me está funcionando porque esa persona queda muy limitada. Cómo puedo hacer para que el formulario pase a ser de esa persona? gracias

  • Eliza Jotform Support
    Fecha de respuesta 6 de junio de 2024, 16:57

    Hi info30_info358,

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, we can help you transfer forms and their data to another account. But the transfer request needs to be done using the account where the forms belong to. Here's how you can do that:

    1. Log in to your Jotform account where the forms are located.
    2. Create a ticket through Contact Support and request to move your forms.
    3. In your request, list the URL of your forms to transfer.
    4. Provide the username or email address of the account where you want to transfer your forms and data, and submit the ticket.

    The assigned agent will review your request, and let you know once the transfer is complete. Note that if you created a custom URL for your form, the customer URL will not be retained, since the form will already be associated with a different username. If this is the case, you'll need to create a new custom URL.

    Let us know if you have any other questions.