¿Porque no funcionan los envios en offline?

Buenas tardes.

Dentro de los formularios que he asignados, algunos no han sido enviados, en este caso son los usuarios de los siguientes correos camiloaguilar992@gmail.com , manriquezc487@gmail.com, quienes han relizan las pautas en el metodo offline, y realizan el envio, pero no se envia ni tampco queda guardado para volver a enviarlo cuando tengan buena conectividad de internet.

por favor si es que se pueden recuperrar los envio que han realizado del mes de mayo.

Hi carolinapalmaliencheo,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked both email addresses and cannot find the submissions since you used offline forms. Did you already sync your data from your mobile device? If not, here's how to do it:

1. In Jotform Mobile, launch the app and click on the gear icon in the top-right corner.
2. Choose Offline Forms.
3. Finally, select the forms you want to be available in offline mode.
4. Click the Sync Your Data option to sync your offline data.
   

We also have a guide about How to Use Jotform Mobile Forms Without Internet Access that you can check out.

Let us know if there’s anything else we can do for you.

De acuerdo muchas gracias, por su respuesta.