Eliminar CAPTCHA de mis formularios.

Hola,

Tengo 4 encuestas activas. Al finalizar la encuesta pide una comprobación "no soy un robot". Quisiera quitarlo ya que muchos clientes no la responden y eso hace que pierda muchas respuestas. ¿me podrían apoyar a eliminarlo de todas mis encuestas? Gracias

https://form.jotform.com/241437438911054

https://form.jotform.com/241437758254059

https://form.jotform.com/241437413196052

https://form.jotform.com/241437193591056

Saludos,

Hi anadiazmares95,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked each of the forms you've provided and saw that there's no CAPTCHA field added to them. Note that if our system detects any unusual behavior on your forms, it will start displaying the CAPTCHA field to prevent spam submissions. If you receive too many submissions in quick succession, it will also trigger a CAPTCHA field to be displayed in the form after submission. To remove CAPTCHA from your forms, we need to whitelist them, or whitelist your account. Unfortunately, whitelisting forms and accounts are only available on paid plans.

If you'd like to upgrade your account to a paid plan, here's how to do that:

1. On your My Forms page, click on Pricing in the blue navigation bar at the top of the page.

You can also upgrade your subscription on your account’s Upgrade/Billing page.

2. On the Pricing page, choose the plan you want to buy.

3. In the popup window, choose either a Monthly or Yearly payment schedule and either Credit/Debit Card or PayPal as the payment method. 

Here’s an example of the Bronze plan:

After you click on Continue, you'll need to enter your Credit/Debit Card details.

If you choose to use PayPal, you’ll get redirected to the PayPal payment page to complete the payment. Check out this guide for more details about upgrading your account.

Let us know if there’s anything else we can help you with. 

Hello,

Thank you for your help. The captcha field appears only sometimes. I will consider the paid plan

Thank you again