Problema al cargar el formulario, la cuota ha sido superada

  • ccppolibaruta2017
    Fecha de consulta 1 de junio de 2024, 9:43

    hola buenos días, tengo inconveniente para llenar los formularios establecidos si me pueden ayudar con esto por favor gracias , me dice que superado el numero de cuotas , me refleja un mensa form over quota





  • Sigit Jotform Support
    Fecha de respuesta 1 de junio de 2024, 10:23

    Hi ccppolibaruta2017,

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I can see that you're on Jotform Starter plan. For the Starter plan, you're limited to a total of 500 form submissions. If you exceed the limit, the oldest submission data will be deleted, making room for new ones to be received. To understand your account usage and limits, please click here.

    Reach out again if you have any other questions.

  • ccppolibaruta2017
    Fecha de respuesta 1 de junio de 2024, 11:12

    disculpa ,antes que nada por las molestias originas acabo de escribirte un nuevo hilo por que por este no podía escribir, mi cuenta era el plan plata, quisiera saber si se venció por que mi almacenamiento me decía que era ilimitado, disculpa de verdad tanta molestia si me podías ayudar , no hay problema yo usare el traductor, gracias de ante mano

  • Christopher Jotform Support
    Fecha de respuesta 1 de junio de 2024, 12:51

    Hi ccppolibaruta2017,

    Your previous subscription plan expired on 2023-05-22. I can see that you have just purchased a Silver subscription plan and your account is no longer exceeding any limits. Is there anything else that we can help you?

    Reach out again if you have any other questions.