El logo no aparece en mi formulario.

Cuando envio el formulario no sale el logo, hice los ajustes al logo, al enviarlo salia el logo y ya no sale.

Que pasa?

Gracias

Hi Vironica,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, are you referring to this form? If so, I checked and tested your form and the log is showing there. Take a look at the screenshot below to see my result:

I've cleared your form caches to see if this would correct any unnecessary errors in the form. Can you please try it again and let us know how it goes? However, if that's not the form you're referring to, can you please share with us the form link so that we can better assist you?

Let us know if there's anything else we can help you with.

Yes, but when I share the form the logo do not appears in whatsaap, that my point.

thank you,

Hi Vironica,

Thanks for getting back to us. I am sorry you are having trouble with this. I cloned your form, and I was able to replicate the issue, so I created a ticket and forwarded it to our developers.

Once we hear back from them, we will circle back to this thread to let you know.

Thank you. The issue is for all my forms.

Hi Veronica,

Thanks for getting back to us and letting us know that the issue is with all the forms on your account. The issue has been already escalated to our developer's team. As soon as we hear back from them, we will let you know.

We appreciate your patience and understanding while we investigate this further.

Hello,

I just want to follow up my requested regarding the logo when I share the form.

Thank you,

Hi Vironica,

Thanks for getting back to us. Thanks for your patience while we’re looking into this. Although we don’t have a solution yet, rest assured, we’ll keep working on this until it's resolved. We’ll get back to you as soon as we have an update.

In the meantime, let us know if you have any other questions.

Hello,

The problem is still happening, when will be fix it?

Thank you,

Hi Vironica,

There haven’t been any updates yet. I know that it’s taking some time to resolve. I’ve marked this as a Priority and reached out to our Developers again. We’ll let you know as soon as there’s an update.

Thanks for your patience and understanding, we appreciate it.