Cual es el motivo por el cual suspendieron mi cuenta?

  • Marco Contreras
    Fecha de consulta 29 de mayo de 2024, 10:35

    Buen día al intentar iniciar sesión el día de hoy me apárese la leyenda de cuenta suspendida me podrían apoyar

  • Richie Jotform Support
    Fecha de respuesta 29 de mayo de 2024, 11:10

    Hi Marco,

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I checked your account and it seems to have been suspended due to your form collecting username and password which violates our terms of use. Check out this screenshot of the offending fields:

    Cual es el motivo por el cual suspendieron mi cuenta? Image 1 Screenshot 20

    In order to lift the suspension, we would have to remove the username and password fields in the form.

    Let us know if you want to comply with our terms.

  • Marco Contreras
    Fecha de respuesta 29 de mayo de 2024, 11:28

    Estoy de acuerdo con los términos y condiciones, se pueden eliminar los campos que están infringiendo esto

    Gracias

  • Richie Jotform Support
    Fecha de respuesta 29 de mayo de 2024, 11:50

    Hi Marco,

    I have removed the username and password fields from your form and lifted the suspension. You can try to login again and let us know if you need further assistance.