Password Reset Request.

  • hernan Quila
    Fecha de consulta 29 de mayo de 2024, 10:24

    Hola necesito recuperar mi clave por favor

  • Joshua_T Jotform Support
    Fecha de respuesta 29 de mayo de 2024, 10:30

    Hi Hernan,

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I am sorry you are having trouble with this. When I checked our system, I saw that the email address that you're using to contact us is associated with a guest account. If you are referring to a different account, please make sure to enter the correct email address when resetting your password. Let me show you how:

    1. Go to the Jotform Main Page and click on Login.

    Password Reset Request Screenshot 60

    2. On the login screen, click on Forgot Password.

    Password Reset Request Screenshot 71

    3. Enter your email address and then click on Send Reset Instructions.

    Password Reset Request Screenshot 82

    4. You'll get an email with instructions about how to reset your password. In the email, click on Reset Password.

    Password Reset Request Screenshot 93

    5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

    Password Reset Request Screenshot 104

    Your new password is now set, and you can use it to log into your Jotform account.

    Let us know if you have any other questions.