No llega notificación al correo

  • irojas758
    Fecha de consulta 29 de mayo de 2024, 9:33

    Buenas, tengo problemas con la notificacion de formulario ingresado. Resulta que no me llega la notificacion al correo que yo escribí en el formulario. Llega al correo del titular de la cuenta de Jotform

  • Norwyn Enterprise Support
    Fecha de respuesta 29 de mayo de 2024, 9:51

    Hi irojas758,

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, to verify, do you need to change the recipient of the email notification?

    If yes, that can be changed via the settings of your email notification. Let me walk through it:

    1. On the Form Builder page, click on the Settings tab on the orange navigation bar at the top. Then go to the Emails section on the left pane.

    2. Hover your mouse over the Email Notification and then click the pencil icon that appears to open it.

    No llega notificación al correo Image 1 Screenshot 30

    3. Then, go to the Recipients tab and then update the recipient's email address. Click the Save button to apply the changes.

    No llega notificación al correo Image 2 Screenshot 41

    Give it a try and reach out to us again if you need more help.