¿Cómo puedo reactivar mi cuenta suspendida?

Tengo una agencia de marketing digital y le pedí los detalles de su cuenta de Facebook a mi cliente para acceder a su Facebook Ad Manager, creo que por eso me banearon. ¿Hay algo que se pueda hacer?

Gracias

Hi Saul,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, your account was suspended because you’ve got a form named Formulario Onboarding that’s breaking our Terms of Use by collecting login credentials.

If you agree to follow our Terms of Use and let us delete the offending fields mentioned above, we can go ahead and lift the suspension on your account.

Once we hear back from you, we'll be able to move forward with this.

Okay, I accept Jotform terms of use and I allow you Jotform team to delete that field. Thanks

Hi Saul,

Thank you for getting back to us. I have now removed the affected field and re-enabled your account. You may now log back into it and use your forms.

Let us know if you have more questions or need more help.