Problemas de Pago

Estamos intentando pagar el servicio, pero no podemos procesar el pago, utilizamos la misma tarjeta del pago anterior, y tiene el cupo necesario.

Hi Edgar,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked your subscription, and it seems you had multiple attempts already to renew, but the process is being declined or refused by your bank. Please try to contact your bank to allow the transaction or use another card.

Give it a try and let us know if this works for you.