No recibir correos electrónicos

Buenas noches

Solicito su apoyo con el formato denominado "Corte de Caja Intro" el cual no está llegando desde hace una semana aproximadamente a los destinatarios del dominio @introrestaurant.

Sin más por el momento, que en espera de su pronta respuesta

Jorge Munguia

Hi introdirgen20,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, when I checked the email logs, I was able to confirm that there's no email notification for the specific form. Most of the time, removing the current notification and then adding it back solves the issue. Let me help you do that:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
2. In the menu on the left side of the page, click on Emails.
3. On the left side of the Notification field, click on the Trash Can icon, and delete the existing Notification Email.

Now that we've removed the old Notification Email, we'll just add a new one. Let's do it: 

1. While you're still under the Emails tab on the left side of the page in Form Builder, click on + Add an Email.
2. Next, select Notification Email.
3. Click on the Recipients tab and enter your email address in the Recipient Email field.

Once done, please do a test submission on your form and see how it goes. You may also visit our guide on Why Am I Not Receiving Email Notifications. It's also possible to check the emails being sent from your Jotform account through the history section of your account.

Feel free to reach out again if you have any questions or if we can help you in any other way. 

Carrisa

Thanks for your answer. We have implemented the solution you suggest and it has not worked. The recipients' emails were unsubscribed and they were re-registered and they still have not received the reports. The SPAM and unwanted folders have been verified and in both cases the result is the same, the recipients are not receiving the reports.

Therefore, I hereby ask you again for your support to correct this annoying situation for our users. On some occasions with another account that I manage, something similar happened to me and you were able to fix it.

Greetings

Hi introdirgen20,

Thanks for getting back to us. I see that all the recipients of your notification with the email domain of @introrestaurant.com are added to our Bounce List which is why you are not getting the emails. I removed the email from the Bounce List, can you test the form again? Also, please contact your email service provider and ask them to whitelist our IPs and Domains listed on this page to avoid bouncing-related issues.

Let us know if there’s anything else we can help you with.