Cargo no reconocido

  • Adrián Rodríguez
    Fecha de consulta 23 de mayo de 2024, 3:38

    Buenos días

    Tengo varios cargos de “ Worldpay”no reconocidos en mi banco y me gustaría darlo de baja sea lo que sea, porque no he sido yo quien se ha registrado ni sé cómo ha podido pasar. Espero vuestra respuesta. Gracias

  • Ravi Jotform Support
    Fecha de respuesta 23 de mayo de 2024, 5:47

    Hi Adrián Rodríguez,

    Thanks for reaching out to Jotform Support. Currently, our Spanish Support agents are busy helping other Jotform users at the moment. I'll help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, please let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. As per your comment, I believe you were getting charged by "Worldpay", so would suggest you to reach out to "Worldpay" support team to get it cancelled.

    We're from Jotform support team and would be able to help you with your Jotform account. I checked and didn't find any account associated with your mail ID (adrian_rm89@hotmail.com).

    Reach out again if you require any other help.