No puedo agregar otro mail

  • learich
    Fecha de consulta 22 de mayo de 2024, 18:46

    No puedo agregar otro mail, error al autenticar, probé con varios puertos 587 y 465 ssl o tls y no funciona. Adjunto captura de pantalla.

  • Lorenz Jotform Support
    Fecha de respuesta 22 de mayo de 2024, 20:57

    Hi Leandro,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again. 

    With that being said, I've assuming you're trying to setup an SMTP email to use it as your notification sender. If you're getting an error saying "SMTP Authentication Error". It's is a general error shown when the SMTP credential used are incorrect. I would suggest you double-check them or get in touch with your email provider to ensure you're using the correct details.

    If you're getting a different error, do share with us a screenshot of the error along with the SMTP configuration so we can check. We have a guide about that here.

    Once we hear back from you, we'll be able to help you with this.