What solution can you give me to avoid problems with Gmail domain email?

  • administracion979
    Fecha de consulta 20 de mayo de 2024, 16:25

    What solution can you give me to avoid problems with Gmail domain email? Image 1 Screenshot 20

  • Mightor Jotform Support
    Fecha de respuesta 20 de mayo de 2024, 18:47

    Hi administracion979, 

    Thanks for reaching out to Jotform Support. That email address is no longer on the bounce list. You can use your SMTP to send the emails to prevent email delivery issues. Also let us know what email address is not receiving the emails, so we can check the specific issue with the delivery.

    Let us know if you have any other questions.

  • administracion979
    Fecha de respuesta 21 de mayo de 2024, 14:25

    Can you help me in removing these emails from the Robote list please

    denticenter.guatemala@gmail.com

    emiliokestler01@gmail.com

    What solution can you give me to avoid problems with Gmail domain email? Image 1 Screenshot 30

    What solution can you give me to avoid problems with Gmail domain email? Image 2 Screenshot 41

  • Alejandro Jotform Support
    Fecha de respuesta 21 de mayo de 2024, 15:53

    Hi administracion979,

    Thanks for using Jotform. I'm sorry that you're having trouble with this. I have already proceeded to remove both of the email addresses you shared from the bounce list, and they should be able to receive emails from Jotform again.

    Give it a try and feel free to let us know if you need any more help.