Submissions are not showing in Jotform but are recorded in integrated Google Sheets

  • TU_hipotek
    Fecha de consulta 18 de mayo de 2024, 16:44
    Muestras de ID no registrados en los reportes de envío de Jotform pero sí registrados en hojas de cálculo de Google:

    5917153165592609446

    5917159405598492693

    5917188038186066450

    5917667968141617271

    5917730178147406874

    5917939925789661842

    5918032638913012925

    5918487983843544212

    5917142818917788008

    5917854795781639721

    5917977678917695728

    5917981518916510698

    5917987108917466707

    5918028115916898783

    5918645565119368177

  • Mike_G Jotform Support
    Fecha de respuesta 18 de mayo de 2024, 17:21

    Hi TU_hipotek,

    Thanks for using Jotform. Again, I’m sorry you're having difficulties with this. I’m going to do my best to resolve it for you. When I searched for the submissions you listed showing in the integrated with Google Spreadsheets but not in Jotform Reports, I found that the submissions are in the Trashed entries of the following forms in your account:

    Examen Modulo 1 (240603471858661)

    • 5917142818917788008
    • 5917854795781639721
    • 5917977678917695728
    • 5917981518916510698
    • 5917987108917466707
    • 5918028115916898783
    • 5918645565119368177

    Examen Modulo 2 (240604929194663)

    • 5917153165592609446
    • 5917159405598492693
    • 5917188038186066450
    • 5917667968141617271
    • 5917730178147406874
    • 5917939925789661842
    • 5918032638913012925
    • 5918487983843544212

    Both forms are set to auto-delete form submissions an hour after they are received that is why you are only seeing them in the integrated Google Spreadsheet.

    Submissions are not showing in Jotform but are recorded in integrated Google Sheets Image 1 Screenshot 40

    Submissions are not showing in Jotform but are recorded in integrated Google Sheets Image 2 Screenshot 51

    You can view and restore your deleted entries if you want. Let me show you how:

    • On the Jotform Tables page, under the Form tab, click on the Three Dots icon.
    • In the dropdown list, click on Trashed Entries.
    • In the window that comes up on the right side of the page, choose the Deleted Submission.
    • Click on Restore and that's it.

    Submissions are not showing in Jotform but are recorded in integrated Google Sheets Image 3 Screenshot 62

    Let us know if you have any other questions.