How to update email address using an old account

  • teresazorrilla
    Fecha de consulta 17 de mayo de 2024, 17:05

    Hola, buena tarde, di de alta Jotform, con un correo incorrecto, quiero modificar al correcto, pero me dice que el correo ya está asociado al correo, a pesar de que ya borré la cuenta


  • Rhina Jotform Support
    Fecha de respuesta 17 de mayo de 2024, 17:11

    Hi Teresa,

    Thanks for reaching out to Jotform Support. I'll handle this thread through our current chat.

  • Rhina Jotform Support
    Fecha de respuesta 17 de mayo de 2024, 17:18

    Hi Teresa,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again. This issue has been resolved and I can confirm that your email address has been updated.

    Reach out again if there's anything else we can help you with.