PROBLEMA DE ASSINATURA

Boa Tarde!

Estamos tentando passar o cartão para renovação do plano OURO<, porém esta sendo solicitado para entrar em contato com o suporte e não está passando o cartão.

Precisamos de ajuda urgente....

Hi Forms_TLP,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question, I understand you're trying to pay for the Gold yearly plan, but you haven't been able to. I've forwarded this issue directly to our Billing team. As soon as I hear back from them, we'll update you on this thread.

We appreciate your patience while the team checks this.

Good morning,

I have an URGENT problem, I am unable to pay for the GOLD plan, and it is causing me a lot of impact.

I try to swipe the card, but it asks me to contact. support.

HELP-ME

Hi Forms_TLP,

Thanks for getting back to us. I've updated the Billing team about this issue. As soon as we hear back from them, we’ll update you here on this thread.

We really appreciate your patience and understanding.

Hello again Forms_TLP,

We appreciate your patience. I just heard back from our Billing team, and they asked if you could log in to your account again and give it another try. You can even take advantage of our Spring special sale.

Give it a try and let us know if the issue persists.