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GimnorteFecha de consulta 15 de mayo de 2024, 16:31
He estado diligenciando algunos formatos de prueba y no me cargan los soportes ni me reconoce la integración con google drive.
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Rose Jotform SupportFecha de respuesta 15 de mayo de 2024, 18:50
Hi Gimnorte,
Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, coming back to your question, are you referring to this form? If so, I checked the Google Drive integration and I see that it is set up correctly. I also cloned the form and integrated it with Google Drive but I was also not able to reproduce the issue. Here's a screenshot of my test:
Can you confirm if you have enough space on your Google Drive account to receive new files? If so, can you try to remove the integration and add it back?
Give it a try and let us know if you need any help.