Why can't I see the edit button on my SMTP Sender Emails?

Also I can't edit the other sender emails listed, just delete them, why is that?

Hi Alexis,

Thanks for reaching out to us for help. Upon checking your account, I saw that you're using Verified Emails. As verified emails are currently deprecated, you won't be able to edit them. When you remove verified emails, you won't be able to add them again. Also, for the most email services, this is not a valid method. After February 1st, 2024, Google enforces their users have emails sent using SMTP, not via verified email. We also encourage you to use SMTP. Let me walk you through setting that up, step by step:

1. After you log in to Jotform, in the top right corner of the page, click on your avatar or profile picture.

2. Click on Settings.

3. In the menu on the left side of the page, click on Settings once more.

4. In the Sender Emails field, next to your email, click on the Trash Can icon.

5. Finally, in the popup window that opens, click on Delete. That's it.

Now that we've deleted the old sender email, we can continue with creating a new App Password for the Gmail SMTP. Let me show you how:

1. Click here to sign in to your Google account and access the App Password Generator.

2. In the list of available apps, click on Mail.

3. In the device list, click on Other.

4. Enter your Custom Name, such as Jotform.

5. Click on the Generate button.

6. Copy and save the password to your computer.

7. Finally, click the Done button.

It is very important that you save the password to your computer so you can use it again later. If you don't save it, you'll have to generate a new one again because Google doesn't let users view their passwords after they click the Done button.

Now, to add the Sender email:

1. Go to your My Account page, and click on Settings, or visit here directly.

2. Click on the Add Sender Email button.

3. Enter the following information:

• Email Address: {your email address}
• Hostname: smtp.gmail.com
• Port: 587
• Username: {your Gmail address}
• Password: {your Gmail or app-specific password}
• Security Protocol: TLS

4. When you're finished, click on the Send Test Email button to make sure that everything is working. If it works, click on the Add Email button. If not, please check the details again and correct any errors.

You might also want to check out this guide about How to Use Your Gmail Account as Your Email Sender via SMTP.

Give it a try and let us know if you need any help.

Thanks for the information, very helpful, I will give it a try.