liberar espacio

Buenos días

Hemos eliminado documentación, necesito que me liberan el espacio para seguir utilizandolo.

Gracias

Natasha

Hi Natasha,

Thanks for reaching out to Jotform Support. Since the customer support in your language is currently unavailable, I'm using Google Translate to understand your question and answer you in English. If you would like to get the answer in your language, we can arrange it, but it takes a longer time to revert. Please let us know if you need this service.

Let me help you with your question. When I checked your account, I saw that you are using 213.42 MB / 1.00 GB of your upload space. You have space to receive new submissions. May I know, do you face any issues receiving new submissions? Or do you want to delete all submissions? If you can take a screenshot of what’s happening, that will help us to better understand what’s going on. We have a guide about how to do that here.

Let us know if you have any other questions.

Can you please free the space on our account as we have eliminated many documents and need to continue receiving new ones.

It states it will take 30 days and we need the space now.

Thanks

Hi Natasha,

Thanks for getting back to us. It seems you are trying to purge your submissions from your trash. Yes, after removing the submissions and forms, it will take 30 days to be completely purged from your trash. But you can remove your submissions from your trash. Let me show you how:

1. In My Forms page, select your form and click on Submissions at the top.

2. Click on vertical Three dot icon in the Table and click on Trashed Entries.

3. Now, select your submissions and click on Delete Forever.

If you run into the same issue again, let us know. If you can take a screenshot of what’s happening, that will help us to better understand what’s going on. We have a guide about how to do that here.

Give it a try and let us know if you have any other questions.