Suspended account

  • Yeyo
    Fecha de consulta 14 de mayo de 2024, 18:55

    Necesito recuperar mi cuenta. En ningún momento he hecho ningún tipo de acción para haber recibido la suspensión.

  • Mightor Jotform Support
    Fecha de respuesta 14 de mayo de 2024, 19:36

    Hi Yeyo,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, your account is suspended because of Phishing. Please provide the following information to confirm the form's legitimacy:

    1. The URL where your form is used.
    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector. Send this information to reviewers@jotform.com with Ticket #14874781 as your subject. We will let you know about the status of your account after a thorough review of everything.

    Let us know if you have any other questions.