Connecting Stripe is creating a new account

  • Canciona_info
    Fecha de consulta 14 de mayo de 2024, 11:34

    Hola buen día,


    Al conectar Jorform a stripe me esta creando una nueva cuenta de Stripe, quiero usar la única cuenta Stripe creada


    Adjunto soporte en imagen donde se ve que se crearon cuentas de Stripe

    Adjunto enlace de formulario jotform

  • Christopher Jotform Support
    Fecha de respuesta 14 de mayo de 2024, 11:56

    Hi Canciona_info,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, I have cloned your form and connected my Stripe account, and I was given an option to select or create an account as shown in the screenshot.

    Connecting Stripe is creating a new account Image 1 Screenshot 20

    Could you try using a different browser or incognito when connecting your Stripe account to the Payment integration on your form? As an additional measure to resolve this, I have cleared your form cache.

    Give it a try and let us know how it goes.