Formatting is different when email is received on Outlook

Hola, tengo un tema con el correo que llega a outlook, en jotform se ve asi:


me llega asi en outlook:

me llega sin fondo

Hi Laidetec,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Regarding your concern, I’ll need a bit of time to work out a solution. I’ll get back to you shortly.

Hi Laidetec,

Thanks for your patience. I was able to replicate the issue. It shows the format and layout on Gmail but not on Outlook. When I checked and based on my research, every email client has their rendering engine or method of rendering emails so it is highly likely that they won't produce the same result. I would recommend that you reach out to Microsoft Support to see if there are settings that need to be implemented in your email account.

Reach out again if there’s anything else we can do for you.