Se borran los registros del Excel

Buenas tardes,

Ya es la segunda vez que contratamos su aplicación para la inscripción de los Casales que hacemos en verano.

El archivo excel donde van a parar los datos lo tenemos en nuestro Drive pero nos hemos dado cuenta que si añadimos filas en el excel o lo manipulamos cuando entran nuevos registros se borra alguno antiguo.

Nos podrian ayudar por favor?

Muchas gracias.

Ali Ferrer

Hi uniolleure,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, you can definitely reply in whichever language you are comfortable with. If you'd rather have support in Spanish, let us know and we can have them do that. I just want to let you know that you'd have to wait until they're available again.

Can you explain a bit more about the issue, so I can get a better idea of what's happening? When you mentioned that you added rows to the data, are we referring to adding rows through Jotform Tables or through the Excel file in the Drive?

It would help us to understand what’s happening if you could take a screenshot of where the issue is happening and send it to us. We have a guide here explaining how to do that.

As soon as we hear back from you, we can move forward with a solution.