Cancelar y reembolsar suscripción

Necesito la devolución de mi dinero y la desvinculación de mis datos de la aplicación

Hi asopainwashi,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question, to request a refund for your latest invoice, open this link and complete the form. After looking into your request, you'll receive an email from our team member. When you have been refunded, your account will be downgraded back to the Starter Plan.

Existing forms and submissions will remain in your account even after your subscription has been downgraded. But when you receive new form submissions, and you have already reached the available limit as a result of the downgrade, old form submissions will be automatically deleted to make room for new one. This is because the Free Starter plan has different limits for, e.g., 100 MB upload space and 100 monthly submissions. I suggest saving and downloading already existing submission files.

We also have guides to help you learn How to Download the Submission Files and Understanding Your Account Usage and Limits that you can check out.

Let us know if you need any more help.