ERROR: Jotform is currently unavailable

  • Firmatronica
    Fecha de consulta 26 de abril de 2024, 9:35

    Estoy teniendo problemas para editar envios en las tablas e inbox de un formulario compartido

    Necesito solucion


    ERROR: Jotform is currently unavailable Image 1 Screenshot 20

  • Kenneth Jotform Support
    Fecha de respuesta 26 de abril de 2024, 12:19

    Hi Firmatronica,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

    ERROR: Jotform is currently unavailable Image 1 Screenshot 20 I recommend clearing your browser cache and verifying your internet connection. I've also gone ahead and cleared your form cache. Once done, can you give it another try and let us know what happens? If you're still having the same issue, we'll do a more in-depth investigation and work on finding a solution.

    Keep us updated and let us know if you need any more help.

  • Firmatronica
    Fecha de respuesta 2 de mayo de 2024, 11:49

    Hola buenas sigue sin funcionar. Necesito que la persona la cual le comparto pueda editar los envios.

    Estuve probando compartiendoselo a otras cuentas y si pueden. Sera un problema especifico de esa cuenta?


    ERROR: Jotform is currently unavailable Image 1 Screenshot 20

  • Kenneth Jotform Support
    Fecha de respuesta 2 de mayo de 2024, 12:38

    Hi Firmatronica,

    Thanks for getting back to us. I’m sorry that this is happening. Please try using a different browser or try utilizing incognito mode. Additionally, basing on the error message above checking your internet connection may also resolve the issue.

    Feel free to check out this guide on How to Share Your Submission Tables with Jotform Tables and Collaborate.

    Keep us updated and let us know if you need any more help.