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maxigserviciosFecha de consulta 25 de abril de 2024, 11:47
Estimados, el espacio de almacenamiento en las licencias free, se puede volver a liberar espacio?
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Harshad_P Jotform SupportFecha de respuesta 25 de abril de 2024, 14:08
Hi Operaciones,
Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, coming back to your question, the Upload space can only be increased by deleting the submissions with the uploads. This can also be done in the Starter Plan. If you need to free up the upload space you can simply delete and purge the submissions with upload space. Let me show you how:
1. In Submission Tables, select the submissions you want to delete.
2. Click on Delete toward the top.
3. Now, click on the 3 dots next to the tab name.
4. Select Trashed Entries in the dropdown.
5. In the pop on the right, select the submission you want to purge.
6. Click on Delete Forever, and click on Delete in the confirmation window.
Give it a try and let us know how it goes.