Why is my account got suspended?

Hola

deseo saber porque esta mi cuenta suspendida

Saludos

Hi Juan

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question, your account was suspended because this form 241126764938666 is collecting Credit Card details and a photo of the card. Please note that collecting Credit Card information is strictly prohibited as stated in our Terms of Use. I've deleted the offending fields and reactivated your account. You should be able to log back in now.

Reach out again if you have any other questions.

Hi Aravir, 

Thanks for the information, but I think there is a confusion, this form that I am generating is from my restaurant, I am creating a customer loyalty card, (it is not a credit card), when I indicate enter the card number corresponds to the code that we have created for security, and the photo is the photo of the loyalty card, attached you can find the example of the card .

Hi Juan,

Thanks for getting back to us. I understand that you are not trying to collect credit card details. You may a new field to collect the loyalty card number. Please use different words to make sure the fields will not be flagged for phishing again.

Let us know if there’s anything else we can help you with.