Condition to copy value from one field to another is not working

Hola,

He configurado condicionales para que la información de un campo se llene en otro, con base en la respuesta a una pregunta de si la respuesta será la misma para el siguiente campo.

Los datos no se están copiando de una pregunta a la siguiente.

Hi edu1st,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question, it seems that the 'Director(a) Pedagógico:' is conditionally hidden, that's why the data is not passing. To fix this, you'll have to change your Clear Hidden Field Values option to Don't Clear. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
2. Click on Form Settings in the menu on the left side of the page.
3. Scroll down and change the Clear Hidden Field Values option to Don't Clear.

Here's the result:

Give it a try and let us know if you need any other help.

Hi Abgeli!

You understood the issue perfectly, but we are still having issues with email fields. The other ones are working perfectly.

Although we had disabled the option "Clear hidden fields," the email field "Correo electrónico de...." in each case is not being transferred to the other field.

We really appreciate your help,

Regards

Hi edu1st,

Thanks for getting back to us. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

Thanks for your patience.

Hi edu1st,

We really appreciate your patience and understanding while we’re looking into this. When I cloned and tested your form, the same thing happened. It seems that the condition to copy the Email field value to the hidden Email field is not working because the Confirmation Field option is enabled. Take a look at the screenshot below:

It's not possible to pass the email address from the Email field to the Email Confirmation Field. You have to manually input the value. To fix the issue, you'll have to disable the above option in the Correo electrónico de Director(a) Pedagógico:' field. Here's the result:

You can clone my demo form here to test.

Give it a try and let us know if you have any other questions.