My Upload Space is Not Updating

  • natasha_natasha99
    Fecha de consulta 21 de abril de 2024, 8:45

    Buenos días


    Acabo de eliminar muchos formularios en el inbox para comenzar la campaña de renta ahora. Necesito que me actualicen el almacenamiento porque dice que no tengo suficiente espacio:

    My Upload Space is Not Updating Image 1 Screenshot 20

  • Marehlene_B
    Fecha de respuesta 21 de abril de 2024, 11:18

    Hi natasha_natasha99,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, I looked at your upload space and it now shows the correct usage. Your upload space reduced from 811.42 MB to 1.75 MB. 

    Let us know if there's anything else we can help you with.