Plan contratado incorrecto

Buenas tardes,

En la app elegimos la contratación del plan BRONCE y se nos ha activado y cobrado el plan PLATA.

Solicitamos la correspondiente devolución de la diferencia de importe y la restauración del plan elegido.

Un cordial saludo,

Ivan

Hi Ivan,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question, I've forwarded this to the relevant team. Once we receive a response, we will immediately update you on this thread.

Let us know if you have any other questions.

Hi Ivan,

Thanks for waiting. We received an updated that your subscription is switched from Silver to Bronze. We also issued a refund for the difference. Allow 5-7 business days for the posting, depending on your bank's timeframe.

Let us know if you have any other questions.

Thanks