¿Por qué ha sido suspendida mi cuenta?

  • MAYNOR
    Fecha de consulta 16 de abril de 2024, 23:54

    Me gustaría saber cuál es la razón de la suspensión

  • Waqas Jotform Support
    Fecha de respuesta 17 de abril de 2024, 0:48

    Hi MAYNOR

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I checked your account and it appears that your account is suspended due to asking for login credentials, which is against our Terms of Use. Check out my screenshot below:

    ¿Por qué ha sido suspendida mi cuenta? Image 1 Screenshot 20

    In order to activate your account, we need your permission to delete these offending fields from your form.

    Once we hear back from you, we'll be able to move forward with a solution.

  • MAYNOR
    Fecha de respuesta 17 de abril de 2024, 0:57

    I understand now! You have my permission to delete these offending fields from my form. My apologies for the inconvenience, it won't happen again. Thank you!

  • Waqas Jotform Support
    Fecha de respuesta 17 de abril de 2024, 1:33

    Hi MAYNOR

    Thanks for getting back to us. About your request, phishing fields have been removed, and your account is now activated.

    Let us know if there's anything else we can help you with.

  • MAYNOR
    Fecha de respuesta 17 de abril de 2024, 8:57

    Thank you!