Me sale Over Quota y tengo espacio de almacenamiento

Buenos días.

Tengo una cuenta en Jotform y tengo espacio de almacenamiento y todo esta bien, el solo tengo creado un formulario y me sale ese aviso y no he podido levantar una información que necesito.

Que puedo hacer?

HI Criss Tatis,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But keep in mind that you'll have to wait until they're available again.

Now, coming back to your question, I’ve checked out the screenshot you shared, and when I checked out your Jotform account, I noted the upload space is 0.00B out of 100 MB so, there shouldn't be any issues with the upload space. I also noted that you have a total of three forms in your account. Are you referring to this Jotform account? For this account, there is a zero submission and the upload space limit also seems to be reset.

If you are referring to this account, then can you please log out of your Jotform account and re-log in? It should resolve an issue.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.