Out of upload quota

Buenos dias.

Me sale esta nota de Over Quota y tengo espacio aun, no se han hecho los envios limites de la cuenta, solo he hecho un formulario de 5 osea todo esta bien y no me deja usarlo.

Hi Criss,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question,

I've recalculated your account limits and cleared your form cache. Clearing form cache is one of the ways to troubleshoot or refresh your forms. It won’t cause you to lose any data, and it’s safe and easy to perform. Although caches aren't cleared automatically, it's easy to do it manually. Let me show you how:

• On your My Forms page, hover your mouse on your Profile Avatar icon.
• In the window that opens, click on Settings.

• In the Settings menu, scroll down to the bottom of the page and click on Clear Cache. That's it, you're done.

You can also check this guide for more information about clearing caches.

Let us know if you have any other questions.