El formulario principal no mantiene la fecha ingresada

Se han estado haciendo actualizaciones y pruebas y el formato sigue igual. Se ingresa una fecha en el formulario de la pagina web y al llegar el mail con la información ingresada tiene otra fecha y hora.

Si observas las fotos adjuntas la fecha que se ingresa en el formato de la pagina web no es la misma que se recibe en el mail del cliente y tampoco en el mail para programar el servicio.

Se configuró el calendario emergente y tampoco esta funcionando.

Como podemos evitar que se siga presentando este problema?

Hi Andrea_contacto,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question, I checked your screenshot and the submission tables and the notification email and see that they have the same date and time:

Please share with us a screenshot of the date entered in the website that you are referring to?

Once we hear back from you, we'll be able to move forward with a solution.

La página web es para reservas, y la fecha que esta enviando es la fecha y hora en la que se esta haciendo el envío de la reserva y no de la fecha que se necesita recoger a la persona.

Trate de adjuntarte la fecha que se ingreso en la pagina web y la fecha que se registro pero solo me permite enviar una sola imagen.

Hi Andrea_contacto,

Thanks for getting back to us. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screenshots below to see my results: I cleared your form's cache on our backend system for additional precautions. You can also clear the cache of your forms by following the guide on How to Clear Your Form Cache. 

Also, please follow the basic troubleshooting steps below:

• Log out and then log back into your account.
• Try using Incognito/Private mode.
• Clear your web browser's cache.
• Consider using a different web browser.

Keep us updated and let us know if you need any more help.

Hello Ibrahim,

Thanks for getting back to us. I moved your other question to a new thread and helped you with that here.