Appointment: Slot unavailable despite having no submission

  • gabrielsalinas181
    Fecha de consulta 15 de abril de 2024, 10:58

    Hola Buenas, Estimado necesito favor puedan eliminar hora duplicada el dia Sabado 20 de Abril a las 12 hrs, ya que a mi en el resumen del dia no me figura, envio pantallas adjuntas, saludos.

    Appointment: Slot unavailable despite having no submission Image 1 Screenshot 30

    Appointment: Slot unavailable despite having no submission Image 2 Screenshot 41





  • Shane Jotform Support
    Fecha de respuesta 15 de abril de 2024, 13:21

    Hi gabrielsalinas181,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, coming back to your question, when I checked your form the time slot for 12 noon on April 20 wasn't available, but there's no submission that matches the said time slot. So I went ahead and cleared your form cache as a precaution. Upon checking again, the slot has now been freed up:

    Appointment: Slot unavailable despite having no submission Image 1 Screenshot 20
    Can you confirm if it's now available on your end?

    Keep us updated and let us know if you need any more help.