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iconstruccion100Fecha de consulta 10 de abril de 2024, 14:24
Hola, Buenas Tardes.
Hay alguna opción para que las imágenes se configuren de acuerdo a los dispositivos?
Tengo un formulario que al abir imagenes , ya sea como .jpg o .png se abren de manra muy pequeña o distorcionada
Intente subirlas con el widget de pdf pero tampoco se abren o comportan visualmente practicos en dispositivo móviles
Habrá algún modo de VISUALIZAR las Imagenes de forma mas adecuada o es neceserio que cumplan ciertas medidas?
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Deanne Jotform SupportFecha de respuesta 10 de abril de 2024, 17:01
Hi iconstruccion100,
Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. If I understand correctly, are you using the PDF Embedder widget? I tried adding it to my form and checked on my mobile device and it works as expected. See my screencast below:
If you want to make it larger, you can update the Width and Height of the widget in the properties. Let me show you how:
1. Click on the gear icon to open up the widget's Properties panel.
2. Under the General tab, you'll see the Width and Height options. You can adjust this to the size that you want and that will adjust the widget's dimensions.
If this still appears too small or in a distorted way, can you share with us a screenshot of how it looks on your end? This guide will show you how to do that. With that, Can you also share with us the form that you're working on so we can check it?
Another thing that you can do is update your mobile app to the latest version. I also went ahead and cleared your form caches to fix any temporary issues.
After we hear back from you, we’ll have a better idea of what’s going on and how to help.
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iconstruccion100Fecha de respuesta 11 de abril de 2024, 13:53
Hola que tal,
Agradezco tu respuesta, sin embargo, parece que no me explique bien
En mi computadora se ve muy bien las imágenes, pero en los dispositivos móviles (como celular y tabletas) “algunas” imágenes se ven muy pequeñas y al querer agrandarlas de llegan a distorsionar
La pregunta concreta es COMO HACER QUE LAS IMÁGENES ya sea como jpg o png no se DISTORCIONEN en dispositivos móviles…
Y si los pongo como PDF tampoco se DISTORCIONEN en dichos dispositivos
DE ANTEMANO GRACIAS POR TU SOPORTE
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Deanne Jotform SupportFecha de respuesta 11 de abril de 2024, 14:34
Hi iconstruccion100,
Thanks for getting back to us. If I understand correctly, you are adding images to your form but when you view on your mobile device, some images are distorted? I went ahead and added images to a test form and they were not distorted.
Here is a screencast using web:
And here is a screencast using mobile:
Can you tell us how did you add the images to your form? Let me show you how I add mine:
1. In Form Builder, add an Image form element.
2. On the right side panel, click on Choose A File and upload the image you want to use.
If you added the images the same as the steps above, can you share with us a screenshot of the distorted images the you mentioned? This guide will show you how to do that. With that, Can you also share with us the form that you're working on so we can check it on our end? Another thing that you can do is update your mobile app to the latest version and clear the app cache. Here's a guide on how to on Android and here's for iPhone.
Give these suggestions a try and let us know if you need any more help.
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iconstruccion100Fecha de respuesta 12 de abril de 2024, 15:16
PERFECTO, ya quedo muchas gracias