Embedded form with Jotform Sign is not submitting

Buen día. Creamos este formulario: https://form.jotform.com/240743353202648

Con el link funciona bien pero lo tenemos embebido en un sitio web, ahí se ve bien, permite completar y al confirmar el envío, queda colgado. Intentamos desde dos dispositivos distintos y pasa lo mismo.

Cómo podemos solucionarlo?

Gracias!

Hi Antonella,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I'm sorry if you're having difficulties with this. Can you try embedding your form using the iFrame code to see if it makes any difference? Since your form is called inside an iFrame, the chances of script conflicts occurring on your page are kept to a minimum. Let me show you how to get the code:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Publish.
2. In the menu on the left side of the page, click on Embed.
3. Now, click on the iFrame embed option, and copy the code.
4. That's it. Embed your link on your webpage and you're done.

After re-embedding your form, try to submit a test submission again. If the issue persists, please provide us with the link to your webpage so we can further investigate this on our end.

Give it a try and let us know how it goes.