Request to remove CAPTCHA in my form

  • GrupoPapelesa
    Fecha de consulta 3 de abril de 2024, 9:25

    Estimados por favor su ayuda con lo siguiente

    Tengo un formulario en el cual registro la interacción de mi personal de Call center día a día todo esto para llevar un mejor control de sus actividades, desde el día de ayer le esta apareciendo un CAPTCHA al finalizar el envió del formulario, por favor su ayuda desactivando este captcha de envió.


    Link del formulario: https://form.jotform.com/GrupoPapelesa/GestionTelemarketing


  • Neil Jotform Support
    Fecha de respuesta 3 de abril de 2024, 9:36

    Hi GrupoPapelesa,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'll have to wait until they're available again.

    Now, let me help you with your question. If a CAPTCHA is appearing on form submission, our anti-spam system is probably triggering it. To decrease the likelihood of spam submissions to your form, a captcha is used. Keep in mind that the CAPTCHA is an anti-spam feature, and it usually appears when the system detects that multiple submissions are being sent from a certain IP address in a short period of time. But I've gone ahead and whitelisted your form, and that should remove the CAPTCHA. Can you go ahead and try it again and let us know how it goes?

    Keep us updated and let us know if you need more help.

  • GrupoPapelesa
    Fecha de respuesta 3 de abril de 2024, 9:56

    Dear Neil

    Thank you very much for your help, I will be checking and will notify you if the problem is resolved.


    Kind regards