Mi formulario no se guarda con exito en hubspot

  • Anabella_Group
    Fecha de consulta 22 de marzo de 2024, 19:39

    Sincronicé mi formulario con hubspot pero la información llega incorrecta y cuando se termina de llenar el formulario sale una pantalla negra con un mensaje de Request Forbidden.


    No llegan todos los campos por ejemplo de la pregunta de "pais de residencia"


    Mi formulario no se guarda con exito en hubspot Image 1 Screenshot 30Mi formulario no se guarda con exito en hubspot Image 2 Screenshot 41

  • Joshua_T Jotform Support
    Fecha de respuesta 22 de marzo de 2024, 21:51

    Hi Anabella_Group,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, remember that you'd have to wait until they're available again.

    Now, let me help you with your question. I am sorry you are having trouble with this. When I checked your form, I saw that HubSpot is not integrated with your form. Check out this screenshot below:

    Mi formulario no se guarda con exito en hubspot Image 1 Screenshot 20

    Please try re-integrating your form with HubSpot. We have a guide here that will show you How to Integrate Jotform with HubSpot for more details.

    Give it a try and let us know how it goes.

  • Anabella_Group
    Fecha de respuesta 25 de marzo de 2024, 10:48

    Hola ya hice nuevamente la integracion con hubspot, aun mantengo el problema.

  • Joshua_T Jotform Support
    Fecha de respuesta 25 de marzo de 2024, 11:11

    Hi Anabella_Group,

    Thanks for getting back to us. When I checked your form, I saw that it was successfully integrated with HubSpot. So, I cleared your form's cache to remove the piled-up cache in your forms that could be contributing to this problem.

    On your end, please try clearing your browser's cache and cookies or try using a different browser to see if the problem is the same.

    Give it a try and let us know how it goes.

  • Anabella_Group
    Fecha de respuesta 27 de marzo de 2024, 10:28

    https://www.loom.com/share/008e77073b354bc1b54d5cc25eef54da?sid=6340c261-0a09-4db4-8f61-35f9bb4153cb

    I'm still having problems, could you check this loom where I explain the errors please.

  • Joshua_T Jotform Support
    Fecha de respuesta 27 de marzo de 2024, 10:41

    Hi Anabella_Group,

    Thanks for getting back to us with a Loom video explaining the problem. Since other fields are correctly showing in the integration, the problem may be with the property field selected. Please try using the Single Line Text property field for the Country field on your HubSpot. You can check this guide that explains each of the Property Field Types in HubSpot.

    Give it a try and let us know how it goes.

  • Anabella_Group
    Fecha de respuesta 27 de marzo de 2024, 16:18

    I already get the results in hubspot correctly, but that black screen is still generated after filling out the form/

    I can't get the facebook pixel to work either.


    Mi formulario no se guarda con exito en hubspot Image 1 Screenshot 20 Screenshot 10

  • Sim_G Jotform Support
    Fecha de respuesta 27 de marzo de 2024, 18:44

    Hello Anabella,

    Thank you for contacting Jotform Support. I understand the issue, but I’ll need a bit of time to work out a solution. I’ll get back to you shortly.

    Thanks for your patience and understanding. We appreciate it.

  • Sim_G Jotform Support
    Fecha de respuesta 28 de marzo de 2024, 18:33

    Hello Anabella,

    Thank you for your patience. I’m really sorry that this is happening. I cloned and checked your form, and I found out that disabling the HTTP post data should fix the problem. Let me show you how to do it:

    1. Go to Settings.
    2. Select Form Settings.
    3. Then click on Show More Options.Mi formulario no se guarda con exito en hubspot Image 1 Screenshot 40
    4. Lastly, scroll downward and look for Send Post Data, and then disable it. Mi formulario no se guarda con exito en hubspot Image 2 Screenshot 51

    As for your other question, I've moved that to a new thread. You can check that out here.

    Here are the results after disabling it:

    Mi formulario no se guarda con exito en hubspot Image 3 Screenshot 62

    Give it a try, and let us know how it goes.