Account Suspended: Offering Fake Service

  • Paulo Javier Rivamar
    Fecha de consulta 22 de marzo de 2024, 17:39

    BUENAS, ME DICE QUE MI CUENTA ESTA SUSPENDIDA, NECESITARIA REACTIVARLA. MUCHAS GRACIAS.

  • Shane Jotform Support
    Fecha de respuesta 22 de marzo de 2024, 17:42

    Hi Paulo,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I checked the account linked to your email address, and it was suspended due to fake service. If you believe that your account was suspended in error, please provide the following information to confirm this form's legitimacy:

    • Send us the URL where your form is used.
    • Send us a link to your website or proof of affiliation with a legitimate institution.
    • Change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these things above to reviewers@jotform.com with Thread #13193021 as your subject, and we’ll let you know about the status of your account after we’ve done a thorough review of them.

    Let us know if there's anything we can further help you with.