How to Renew the Expired Subsription with the Same Price?

Buen día.

Veo que no se realizó el cobro automático a mi tarjeta y mi cuenta ya no está activa.

Cómo puedo hacer para recuperar mi cargo recurrente e historial de facturación?

Ahora me presenta otros precios.

Hi José,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I'll need a bit of time to look into this. I'll get back to you as soon as I can.

Hello! Thanks for your support.



My automatic payment did not go through and my account expired.



Now, the cost is much more expensive.



How can I reactivate my account at the same price as before?

Hi José,

Thanks for reaching out to Jotform Support. I will forward your request to our Relevant team. Once we hear back from them, we’ll update this thread and let you know.

In the meantime, let us know if you have any other questions.

Hi José,

Thanks for your patience and understanding, we appreciate it. I have heard back from our Billing team, and you can now proceed upgrading your subscription again to Bronze plan under the same legacy pricing. Upgrade as soon as you can because the offer will expire on March 29, 2024.

Reach out again if you need any other help.

Thank you very much! I upgrade now.