Account Suspension: Credit Card Collection/Offering Fake Service

Hola buenas me demore mucho con mi formulario para que ahora me salga que está suspendido por favor pago al día para usar la aplicación espero que me pueda ayudar

Hi Alberto,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Your account has been suspended because it was found to be collecting credit card information and offering face service. Please note that collecting credit card details directly through basic text fields are not allowed as per our Terms of Use. If you need to collect payments, you need to use one of payment processors we provide. There's also an option to save credit card information and charge it later with payment authorization. To learn how to do this, you can look at our guide on How to Enable Payment Authorization.

We can reactivate your account if you agree with our Terms and allow us to remove the offending fields.

Once we hear back from you, we'll be able to help you with this.