How to block a specific email from submitting

  • JaimeVergaraMuoz
    Fecha de consulta 15 de marzo de 2024, 7:40

    ¿Se puede bloquear una direccion de mail para que no pueda enviar formularios?


  • Kris Ann Jotform Support
    Fecha de respuesta 15 de marzo de 2024, 8:05

    Hi Jaime,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, In regard with your question.  I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

    Thanks for your patience, we appreciate it.

  • Kris Ann Jotform Support
    Fecha de respuesta 15 de marzo de 2024, 10:58

    Hi Jaime,

    We really appreciate your patience and understanding while we’re looking into this. We currently have no feature to directly block a specific email from submitting your form. But, as a workaround for that, you can create a condition to prevent a specific email from submitting the form. If one enters an email address that you want to block, you can hide the Submit button to prevent submitting.  Let me show you how using a demo form:

    1. In Form Builder, click on Settings at the top.

    2. Click on the Conditions tab, then select Show/Hide Field from the options.

    How to block a specific email from submitting Image 1 Screenshot 50

    3. Next, set up this recommended condition then after click on the Save button.

    How to block a specific email from submitting Image 2 Screenshot 61

    How to block a specific email from submitting Image 3 Screenshot 72

    That's it! View screencast below to see how it works:

    How to block a specific email from submitting Image 4 Screenshot 83

    Give it a try and let us know if you have any other questions.

  • JaimeVergaraMuoz
    Fecha de respuesta 15 de marzo de 2024, 17:54

    ok thank you!

    Thank you very much for the response. I have solved it by adding a Math Captcha to the form.