How to retrieve information that was accidentally deleted?

  • DentalRobot
    Fecha de consulta 14 de marzo de 2024, 18:15

    Hola, el dia do hoy accidentalmente edité el formulario

    ACTA DE ENTREGA DE EQUIPOS DENTALROBOT

    Y perdí toda la información de los envios desde el 14 de febrero a la fecha, es posible restaurarlo?


    Quedo atenta.

    Saludos


  • Aries Jotform Support
    Fecha de respuesta 14 de marzo de 2024, 20:41

    Hi Lorena,

    Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know, and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I’m really sorry that this happened to your form. It is still possible to restore recent changes in your form by trying to use revision history. You can try to check it using the revision history option. Let me show you how you do it with the cloned version of your form:

    • In form builder, click on the green circular arrow at the top.
    • Then the right panel will show a list of the history of recent changes on your form.
    • And you will have to locate the specific details or fields you want to restore.
    • Once you find it, click on Revert to add it back to your form field.

    How to retrieve information that was accidentally deleted? Image 1 Screenshot 20

    If you are referring to submissions that were accidentally deleted, you can follow this guide on How to Restore Deleted Submissions in Jotform Inbox.

    Just in case this is not the exact answer you are looking for, please provide us with more details about your concern.

    You might want to check out our guide on How to View Your Form's Revision History

    Give it a try and let us know if you need any help.