Email Validator widget error: Failed to send verification mail

Me pueden ayudar me revisar porque el formulario CONVOCATORIAS PROGRAMA NACIONAL SALAS CONCERTADAS un usuario me informa que el sistema arrojo un error ver imagen para nosotros es importante la respuestas de ustedes para poder analizar dentro de la entidad una respuesta para el participantes

Hi CulturaColombia,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your concern. When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

I used my Gmail account, and the E-mail Validator widget seems to be working fine. Can you please ask the form user if he's attempting to enter it multiple times? Also, kindly advise your user if the email address they've entered is correct. Lastly, ask the form user to try it after an hour to see if the issue persists. If they run into the same issue again, let us know, and we'll do some more testing to see what's going on.

In the meantime, let us know if you need any more help.

Buen día, pero lo que quiero saber el mensaje rojo en ingles de donde salió porque no lo visualizo

Gracias y confirmo que la cuenta esta validad correctamente a nivel de ingeniero se valido no hay problema.

Gracias por la respuesta en español

Buen día cordialmente Bibiana Córdoba

Hi CulturaColombia,

Thanks for getting back to us. There are a couple of reasons why the error appears when the form user is using the E-mail Validator widget. Either the responder is making a couple of attempts to send an email verification, which can cause traffic that results in an error. Or, it's likely a one-time issue that needs to be tried again after a few hours. If the issue still happening to your form responders, let us know, and we'll do some more testing to see what's going on.

Let us know if you have any other questions.

Muchas gracias por la respuesta